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Future Student FAQs

General FAQs

Will I be studying online or on campus?

Deakin College has been offering online classes since the beginning of the pandemic. We are now offering on-campus classes too, so you can decide whether you’d like to study online or on campus. You will decide which classes you will be taking online and which classes you will be taking on campus when you select your timetable.

You will be able to choose between an online-only class, an on-campus-only class or a dual-class that is taught online and on campus simultaneously. If you enrol in a dual class, you can choose each week whether you study online or on campus.

When you enrol, while choosing your classes you may see:

  • classes labelled as “ONLINE”: this is an online-only class
  • classes labelled with a classroom number (example: LA3.101 or KA5.112): this is an “ON-CAMPUS” only class. Students who chose these classes have to attend on campus.
  • classes labelled as “DUAL”: this is a class with both online and on-campus modes of study. Students who chose these classes have the option to attend either online or on campus.

Online and on-campus classes both go for 2 hours. You will have 2 x 2-hour classes per week, per subject. Online and on-campus classes have a maximum of 25 students for Foundation and 30 students for Diploma. All of our academic and social support services are now online too.

If at any point, Victorian Government restrictions don’t allow us to continue teaching our on-campus classes, these will temporarily be shifted online. We will keep you informed via email if there are any changes.

You can find out more about our flexible delivery options and studying through Covid 19 here.

I have an offer to study at Deakin College. Should I accept the offer now? What happens if I change my mind?

You can accept your offer now and if you change your mind closer to the start of trimester, you can withdraw and receive a refund. View our Refund Policy (PDF).

Where can I find more information about Deakin College?

We have plenty of information on our website. You can also contact us. We are online 9am-5pm (Melbourne time) Monday to Friday. Our on-campus reception desks are also open 10am – 4pm on weekdays.  If you are an international student, you can also contact one of our overseas representatives.

Will Deakin College organise online orientation sessions?

Yes, you will be invited to Orientation via email, where you will be able to attend and participate in online information sessions and social events. For those studying on campus, there will also be some on-campus events.

I've booked on-campus student accommodation via the College. If I defer my offer, can defer my accommodation too?

Yes, however you would need to respond to the accommodation offer you received from Student Residences and request to defer your start date.

Where do I find my student ID?

Please refer to your letter of offer. You will find your ID in the top right-hand corner: either 7
numbers starting with a 5(eg. 500—-) or an alphabetical and numerical combination (eg.

Will there be a fee reduction for online study?

No, at this stage tuition fees will remain the same.

Who do I contact with questions about fees or FEE-HELP?

Send your question to Deakin College Finance, at email:

What are the key dates for Trimester 3, 2021?

Online enrolment for new students in Trimester 3, 2021 runs from 11-13 October 2021, depending on your course. You are encouraged to enrol early as classes fill up quickly.

  • Orientation starts on 18 October 2021
  • Classes start on 25 October 2021
  • The last day to change units enrolled for Trimester 3 is 5.00 pm on 5 November 2021 (if
  • Census date for Trimester 3, 2021 is 19 November 2021.
Who is my Academic Coordinator?

You can find your Academic Coordinator’s details on our staff contact page

Enrolment FAQs

Can I study part-time? How many modules should I enrol in?

Yes, we understand that some students may prefer to study part-time.

A full-time study load at Deakin College is a minimum of 3 units (75%) or a maximum of 4 units (100%) each trimester.

Domestic students can enrol in between one unit (25%) and four units (100%) each trimester.

We recommend that international students enrol in 3 units (75%) or 4 units (100%) in order to meet progression requirements to Deakin University, as outlined in your offer letter. If you are a Foundation student, you must enrol in 4 modules (100%) each trimester. If you cannot take a full-time study load, you must contact your Academic Coordinator prior to your scheduled enrolment date for a discussion. You will not be able to use our enrolment portal if you try to enrol in 1 or 2 units and will need to seek assistance from your Academic Coordinator.

Which modules do I choose?

Please refer to your Course Outline. Look for the Bachelor course that you intend to study and follow the recommended modules that are shown.

How do I enrol?

Once you have accepted your offer to study with us, we will send you instructions about how to enrol online in your course.

I am trying to enrol but my enrolment is blocked

Your enrolment may be blocked for a number of reasons:

  • You may not have accepted your offer – complete section 2, 3 & 4 of your offer letter
  • You may not have paid your fees or sorted out your FEE-HELP
  • You may not have submitted your release letter from your previous college or any other documents requested by Admissions
  • You may not have completed your interview, as detailed in your offer letter
  • If you are a sponsored student, you may not have submitted your financial guarantee
  • Contact us by using the ‘help chat’ function in the Student Portal if you experience any issues enrolling during the enrolment period.
There is a clash in the classes that I want to enrol in. What do I do?

Choose another class that does not have any clashes. If the class that you have chosen is full, there is no choice but to choose another class/time-slot.

How can I confirm my online enrolment has been successfully completed?

Check the Student Portal to see if you have successfully enrolled or email the Academic Services team via email: with your full name and student ID.

Who do I contact if I have any IT issue during my enrolment?

For Student Portal or Moodle login problems, please complete this form to request a reset of your Student Portal password. For any other IT issues, please email

International student FAQs

I was planning in sitting an IELTS test but the face-to-face exam has been cancelled. How can I meet the English language requirements?

Students can now sit the Deakin English placement test online. For details, please contact We can also accept IELTS Indicator, TOEFL iBT and Duolingo online tests. Details can be found here.

Do I need a student visa to study online from my home country? How is my current visa or CoE affected by online learning?

No, you do not need a student visa while you are studying in your home country however you will need to apply for your visa before you start your online study.

If you are currently in Australia on a student visa, visit the Department of Home Affairs website for updates to Australia’s immigration and border arrangements during the pandemic.

Visit the Department’s Staying in Australia webpage for information about student visas.

Why can't I come to Australia to study?

Australia’s borders continue to remain closed and entry to Australia remains strictly controlled to help prevent the spread of COVID-19. Travel to Australia is only available if you are exempt or you have been granted an individual exemption. Applications for an exemption will generally only be approved in very limited compelling and compassionate circumstances supported by relevant documentary evidence. Examples of this category include the death or terminal illness of an immediate family member.

The Department of Home Affairs’ website has up-to-date information about travel restrictions:

Student visas continue to be processed so that students are able to travel once borders open, however, a visa grant does not allow students to travel at this time.

The Australian Government recognises there is uncertainty for international students who are unable to enter Australia due to travel restrictions. The Australian Government, along with State and Territory Governments, are actively working towards welcoming international students back to Australia.

I am currently overseas and have accepted my offer with Deakin College. Am I expected to arrive in Australia to enrol and commence my course?

No, you are not expected to be in Australia. For all overseas students commencing in Trimester 3, 2021 enrolment and classes will be fully online.

Online learning FAQs

What is online learning?

Online learning refers to learning delivered on a computer via the internet and therefore does not require students to be physically present at a school, college or university in order to attain an education. Classes, assessments, and exams are conducted online.

How long will I be studying online?

Deakin College will continue to follow the advice of the Australian Government and will be providing online classes until further notice. Our priority remains the health and safety of our students and staff.

In Trimester 3, 2021, there will also be an on-campus option for students in Australia. The return to on-campus teaching is in line with Government regulations and consistent with Deakin University’s practices.

Find out more

How do I transition to face-to-face teaching?

In Trimester 3, 2021, we will be offering both online and some face-to-face classes.

Find out more

Online learning is all new to me and I am not sure if I can cope

It is important to know that Deakin College is offering more than lectures and tutorials – we provide webinars, workshops and individual study support through learning mentors and learning advisors. We also conduct social activities to support and maintain your wellbeing. The staff at Deakin College encourage you to ask questions and are ready to provide support and guidance as needed.

What happens if I don't like online classes after a few weeks. Can I withdraw?

Yes, you are able to withdraw without academic penalty before census date (end of Week 4 of the trimester). You will receive a refund in line with our Refund policy (PDF).

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