Current student FAQs

You can attend a face-to-face or online session or appointment. Visit the Student Portal to find out more.

You can attend a face-to-face or online session or appointment. Visit the Student Portal to find out more.

Speak with your Academic Coordinator (for contact details, see our staff contact page) before making your decision and consider a transition to on-campus study if you are studying online.

You can also discuss your plans with a Student Services staff member. They can help you to explore other options. Deakin College Student Services can be contacted via email: dcoll-studentservices@deakin.edu.au 

If you fail a unit, you will need to repeat it in an upcoming trimester.

Deakin College students are welcome to access Deakin University's libraries. Find out more.

The Deakin College Learning Advisors are available to meet face-to-face or online. Details can be found on the Student Hub.

Key dates can be found here.

We have a wide range of fun, informal, social activities run by various staff and students planned this trimester. We will offer exercise and meditation options, chat groups, mentor study sessions, food and drink get-togethers, film and game events, and yoga! Visit the Student Portal for more information.

You may be eligible for special consideration if circumstances beyond your control prevent you from undertaking or completing an assessment task at the scheduled time. Please read our Special Consideration Procedure (PDF) and contact the Academic Services team via email: dcoll-acadserv@deakin.edu.au with your full name and student ID if you have significant concerns.

If you cannot login to the Deakin College Student Portal or Moodle, try these steps:

1. Make sure you are using the correct website to access the Student Portal.
   
   
2. Check the type of device and web browser you are using:
   • The Portal works best on a laptop or desktop, not a mobile
   • Try using a different web browser like Google Chrome or Mozilla Firefox. Do not use Safari.
   • After you have installed a new web browser, clear the cache. The cache is information that your device stores to load websites faster. Clearing the cache means deleting this information. To clear cache, follow these instructions.
      
3. Connect to the University VPN:
   • Make sure you activate your Deakin College account.
   • A VPN, or Virtual Private Network, is a secure connection to the internet. The instructions on how to connect to the Deakin University VPN can be found on the Deakin University website.

If you still require assistance with Student Portal or Moodle login, please complete this form to request a reset of your Student Portal password. For any other IT issues, please email dcoll-ithelp@deakin.edu.au.

You can also find your way around the Student Portal by watching the ‘Student Portal Introduction’ video.

View your Course Outline and look for your intended Bachelor course.

Based on the Bachelor course, follow the recommendation that is shown. If you would like course advice and help to choose your units, contact your Academic Coordinator (for contact details, see our staff contact page).

Choose another class that does not have any clashes. If the class that you have chosen is full, you must choose another class/timeslot.

• I haven’t received my eCAF invitation email
  Email dcoll-admissions@deakin.edu.au and request an eCAF invitation email
• I want to apply for FEE-HELP
  Email dcoll-admissions@deakin.edu.au and request a FEE-HELP application
• When do I need to pay my FEE-HELP debt?
  You do not have to pay upfront now. You will be required to pay when you earn above the minimum income threshold (refer to the StudyAssist website for rates). The compulsory repayments are calculated in your tax return and are to be paid to the Australian Taxation Office.
• How can I reduce my FEE-HELP debt?
  You can make an upfront payment to Deakin College by Census Date (see Important Dates) to reduce the FEE-HELP debt for the trimester. Any payments received after Census Date will be credited to the next enrolled trimester.
• When will I receive my Commonwealth Assistance Notice (CAN)?
  The CAN will be emailed to you by Week 8 of the trimester.

For further queries, please email Deakin College Finance: DeakinFinance@navitas.com

You can view a copy of your student account, including Balance Details, Payment Terms, Payment Schedules and Payment Options on the Student Portal -> Services & Support -> Fees tile. You can print a copy of your financial history as displayed on the computer screen.

Fees are due prior to the start of the trimester and are outlined on your Letter of Offer or Provisional Invoice. Further communications will go out from the Deakin College Team through the below channels when fees are due:

1. Student Hub – What’s On (from Week 12),
2. Student Communications (weekly from Week 12) and
3. Re-enrolment SMS and email notifications (Week 15).

Payment for current students can be done via the Student Portal.

Yes, you will need to repeat and pay for the failed unit(s).

Depending on the payment method, funds could take up to a week to reach us.

Please contact DeakinFinance@navitas.com if it has been over one week since your payment was made.

It takes one full business day for a transfer from an Australian bank for the money to be credited into our account. For an international bank transfer, it may take up to one week.

These charges may be applicable when you don’t pay your fees on time. This is also outlined in your Acceptance of Offer and Agreement.

Your enrolment may be blocked for a number of reasons:

• You may not have paid your fees
• You may have a condition to see your Academic Coordinator before you enrol (for contact details, see our staff contact page)
• If you are a sponsored student, you may not have renewed your financial guarantee. Contact your embassy with the new letter of offer and request for a new FG.

If you have issues enrolling, you can ask for help through the online Help Chat on the Student Portal during the enrolment period.

For Student Portal or Moodle login problems, please complete this form to request a reset of your Student Portal password. For any other IT issues, please email dcoll-ithelp@deakin.edu.au.

All Deakin College staff are still available online (see our Staff Contacts page) to help you with any questions you might have, including Reception, your teachers, counsellors, and others. Current students can also check the Student Hub for live online support session times.

Once you have submitted your refund form, our Finance team will review and process your refund in line with our Refund Policy

Exams are scheduled to take place at the end of the trimester. If you are studying online, your exams will also take place online.

Yes, our Student Learning Advisors are now taking sessions and appointments online. Visit the Student Portal to find out more.

Yes, our Learning Mentor can conduct Zoom group study sessions and appointments online. Visit the Student Portal to find out more.

Speak with your Academic Coordinator (for contact details, see our staff contact page) before making your decision and consider a transition to on-campus study.

No, international students must study on campus.