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Current Student FAQs

General FAQs

How is Deakin College responding to the Covid-19 pandemic?

The coronavirus outbreak is an emerging, rapidly evolving situation, and Deakin College is responding daily to the guidance of health experts and advice from Deakin University. The health and well-being of students and staff is Deakin College’s highest priority. We acknowledge the anxiety and stress the COVID-19 situation is causing everyone in the community. We will continue to work hard to support all of the Deakin College community and communicate with them regularly as the COVID-19 outbreak unfolds.

In light of government recommendations, Deakin College commenced online delivery mode on Wednesday, 18 March.

What kind of support services are provided to students who are self-isolating in Melbourne?

Deakin College staff are available online to help if you need assistance while self-isolating. Please visit our department contacts page to see who to contact. Current students can also check the Student Hub for live online support session times.

Enrolment and fees FAQs

I would prefer to re-enrol in 1 or 2 units only. Can I do that?

Domestic students can enrol in one to four modules each trimester.

A full-time study load at Deakin College for international students is a minimum of 3 units or a maximum of 4 units each trimester. Our recommendation is that you enrol in 3 or 4 units in order to meet progression requirements to Deakin University, as outlined in your offer letter.

If you are an international student and cannot take a full-time study load, you must contact the Academic Coordinator for your course (for contact details, see our staff contact page) prior to your scheduled enrolment date for a discussion. You will not be able to use our enrolment portal if you try to enrol in 1 or 2 units and will need to seek assistance from your Academic Coordinator.

 

Which module/units do a I choose?

View your Course Outline and look for your intended Bachelor course.

Based on the Bachelor course, follow the recommendation that is shown. If you would like course advice and help to choose your units, contact your Academic Coordinator (for contact details, see our staff contact page).

I am trying to re-enrol but there is a clash in the classes that I want to enrol in. What do I do?

Choose another class that does not have any clashes. If the class that you have chosen is full, you must choose another class/timeslot.

FEE-HELP FAQs (Domestic students only)
  • I haven’t received my eCAF invitation email
    Email dcoll-admissions@deakin.edu.au and request an eCAF invitation email
  • I want to apply for FEE-HELP
    Email dcoll-admissions@deakin.edu.au and request a FEE-HELP application
  • When do I need to pay my FEE-HELP debt?
    You do not have to pay upfront now. You will be required to pay when you earn above the minimum income threshold (refer to the StudyAssist website for rates). The compulsory repayments are calculated in your tax return and are to be paid to the Australian Taxation Office.
  • How can I reduce my FEE-HELP debt?
    You can make an upfront payment to Deakin College by Census Date (see Important Dates) to reduce the FEE-HELP debt for the trimester. Any payments received after Census Date will be credited to the next enrolled trimester.
  • When will I receive my Commonwealth Assistance Notice (CAN)?
    The CAN will be emailed to you by Week 8 of the trimester.

For further queries, please email Deakin College Finance: DeakinFinance@navitas.com

How do I download my Statement of Accounts?

You can view a copy of your student account, including Balance Details, Payment Terms, Payment Schedules and Payment Options on the Student Portal -> Services & Support -> Fees tile. You can print a copy of your financial history as displayed on the computer screen.

When are my fees due?

Fees are due prior to 14 October 2020, which is payable as outlined on your Letter of Offer or Provisional Invoice.  Further communications will go out from the Deakin College Team through the below channels of when fees are due:

  1. Student Hub – What’s On (from Week 12),
  2. Student Communications (weekly from Week 12) and
  3. Re-enrolment SMS and email notifications (Week 15).
How do I pay my tuition fees?

Pay using Deakin College Bank Account Details below.

Telegraphic Transfer/ Direct Deposit:
BANK: Westpac Banking Corporation
ADDRESS: 109 St Georges Terrace, Perth, WA, Australia
ACCOUNT NAME: Navitas Limited
BSB: 036000
ACCOUNT NUMBER: 773841
SWIFT CODE: WPACAU2S

Payment details must include your name and Student ID on the transfer document.
Please email a copy of your Telegraphic Transfer or Direct Deposit to: DeakinFinance@navitas.com

I’m unable to see my payment when I log into the Student Portal?

Please ensure you have sent a proof of payment to DeakinFinance@navitas.com and the Finance team will reply once funds have been received & allocated to your account. Depending on payment method, funds could take up to 5-8 working days to reach us.

After transferring my tuition fees into the Deakin College bank account, how long do I have to wait before I can enrol?

It takes one full business day for a transfer from an Australian bank for the money to be credited into our account. For an international bank transfer, it may take up to one week.

Why I am charged with late enrolment or late payment Fee?

These charges may be applicable when you don’t pay your fees on time. This is also outlined in your Acceptance of Offer and Agreement.

I am trying to re-enrol, but my enrolment is blocked.

 

Your enrolment may be blocked for a number of reasons:

  • You may not have paid your fees
  • You may have a condition to see your Academic Coordinator before you enrol (for contact details, see our staff contact page)
  • If you are a sponsored student, you may not have renewed your financial guarantee. Contact your embassy with the new letter of offer and request for a new FG.

If you have issues re-enrolling for Trimester 3, 2020, you can ask for help through the online help chat on the Student Portal from Friday 16 October to Friday 6 November, 2pm-7pm Monday to Friday and 2-5pm Saturdays.

Where can I go for help?

If you have any IT issues in relation to re-enrolling, please email dcoll-ithelp@deakin.edu.au

All Deakin College staff are still available online (see our Staff Contacts page) to help you with any questions you might have, including Reception, your teachers, counsellors, and others. Current students can also check the Student Hub for live online support session times.

International student FAQs

Is it true that treatment for COVID-19 is free of charge for international students in Australia?

All Bupa Overseas Student Health Cover (OSHC) customers will be covered for COVID-19 related claims, irrespective of the terms of your policy. If you have Overseas Student Health Cover with a provider other than BUPA, please check with your provider.

How is my Visa or CoE affected by online learning?

If you are currently in Australia on a student visa, it is your responsibility to ensure that you have a valid student visa at all times.

Breaking visa conditions may lead to the cancellation of your visa. Please visit the Department of Home Affairs website for more information.

If you have any questions about your visa situation and your obligations as a student visa holder, please also visit the Department of Home Affairs website.

If you still have questions, contact our Compliance team via email dcoll-compliance@deakin.edu.au

I paid for OSHC but now I'm studying online in my home country. What do I do and can I get a refund for my OSHC?

If you purchased OSHC through Deakin College, you can change your OSHC start date to the date you arrive in Australia. This can happen before or after you arrive. The refund will be provided at the completion of your policy. The refund will be the amount calculated from the original policy start date to the date you entered the country (the new policy start date).

The change of start date can be done yourself directly by contacting Bupa, or you can request that Deakin College does this for you. You will need to provide supporting evidence such as a new visa grant notice or a record of movement from the Department of Home Affairs to show you have not entered Australia.

The best place to go for the last information on COVID-19 and OSHC is here: bupa.com.au/covid19-international

If you applied for your own OSHC with another provider, you will need to contact them directly to find out how to apply for a refund.

Is there any support for international students who have lost their part-time jobs and/or struggling financially?

The Victorian Government is offering financial assistance through the International Student Emergency Relief Fund. To find out more about this assistance, and for further support, visit the Study Melbourne website.

I returned from Australia to my home country. Can I continue to study online?

Yes, as long as you are committed to attending online classes at the correct time (Melbourne time) and you have a stable internet connection and access to your Deakin College email account and study materials.

I have returned to my home country but am studying online. Can I travel to Australia to study in Trimester 3?

International travel to Australia is not allowed due to the COVID-19 pandemic. For all students studying in Trimester 3, 2020 enrolment and classes will continue online.

Online Learning FAQs

How are the classes taught?

Classes are taught live online via Zoom. Zoom support can be found here. All study materials will be provided on Moodle.

I cannot access my Student Portal/Moodle from home, who should I contact?

Please contact our IT staff: dcoll-IThelp@deakin.edu.au with your full name, student ID and the issue you are facing.

Will final exams go ahead and will I have to take my exams online?

Exams are still scheduled to take place at the end of Trimester 3. We will notify you closer to the time regarding the format of your exams.

How long will Deakin College be teaching online? When can I return to campus?

We will continue to follow the advice of the Australian Government and will be providing online classes until further notice. Our priority remains the health and safety of our students and staff. The return to on-campus teaching will be in line with Government regulations and consistent with Deakin University’s practices.

I am studying online now. If I fail online unit(s), is there a cost to repeat?

Yes, you will need to repeat and pay for the failed unit(s).

Will the Deakin College Student Learning Advisors be available to speak with students online?

Yes, our Student Learning Advisors are now taking sessions and appointments online. Visit the Student Portal to find out more.

Will the Deakin College Learning Mentors be available to speak with students online?

Yes, our Learning Mentor are now conducting Zoom group study sessions and taking appointment online. Visit the Student Portal to find out more.

What if I have a practical or lab component? How will the online learning accommodate for study activities in lab?

For all practical units, alternative assessments will be provided. e.g. in Anatomy, the teacher will demonstrate the practical element via Zoom and then request students to complete a task. The alternative assessments are supplied and endorsed by Deakin University.

If unsure please contact the relevant Academic Coordinator or Unit Coordinator.

What should I do if I do not wish to continue studying online?

If you are an international student, you have the opportunity to study online from your home country and possibly reduce your study load if you feel you are not coping. You need to speak to your Academic Coordinator first (for contact details, see our staff contact page) to provide you with an individualised study plan. You are also expected to be committed to attending online classes in Australia time and have stable internet access to access your Deakin College emails and study materials.

If you are a domestic student, speak with your Academic Coordinator (for contact details, see our staff contact page) before making your decision. There may be ways we can support you to get through this trimester.

What happens if I fail my online unit/s?

If you fail a unit, you will need to repeat it in an upcoming trimester.

Where can I find help with my study skills and assignments?

The Deakin College Learning Advisors are available on Zoom for drop in sessions, you can also book one-to-one consults with the SLAs. Details can be found on the Student Hub.

What are the key dates for trimester 3?

Trimester 3 fees are due by 4.00pm on Wednesday 14th October.

  • Online enrolment for Trimester 3, 2020 will start from Friday, 16th October 2020. Students are encouraged to enrol early as classes fill up quickly
  • Classes for Trimester 3, 2020 start on Monday, 26th October 2020
  • Last day to change units (if available) for Trimester 3 is 5.00 pm Friday 6th November 2020
  • Census date for Trimester 3, 2020 is Friday, 20th November 2020.
Will Celebration of Completion be postponed?

If travel restrictions are still in place and social distancing is still required at the time of the Celebration of Completion, yes, we will postpone the event. We will contact you about how to arrange for your Graduation Certificate to be mailed to you.

Are there any social activities planned for this trimester?

We have a wide range of fun, informal, online social activities run by various staff and students planned this trimester. We will offer virtual exercise and meditation options, chat groups, Mentor’s study sessions, food and drink get-togethers, film and game events, and yoga! Visit the Student Portal for more information.

I'm finding it hard to get motivated while studying online. What do you recommend I do?

We’re here to help! We recommend getting involved in some of the online social events and chatting to an Academic Learning Advisor about goal setting and planning a daily schedule. Visit the Student Portal to join one of our daily online social events, or visit the Student Portal to chat to an Academic Learning Advisor.

I've been personally affected by Covid-19 and need special consideration. What should I do?

You may be eligible for special consideration if circumstances beyond your control prevent you from undertaking or completing an assessment task at the scheduled time. Please read our Special Consideration Procedure (PDF) and contact the Academic Services team via email: dcoll-acadserv@deakin.edu.au with your full name and student ID if you have significant concerns.

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