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Current Student FAQs

How is Deakin College responding to the Covid-19 pandemic?

The coronavirus outbreak is an emerging, rapidly evolving situation, and Deakin College is responding daily to the guidance of health experts and advice from Deakin University. The health and well-being of students and staff is Deakin College’s highest priority. We acknowledge the anxiety and stress the COVID-19 situation is causing everyone in the community. We will continue to work hard to support all of the Deakin College community and communicate with them regularly as the COVID-19 outbreak unfolds.

In light of government recommendations, Deakin College commenced online delivery mode on Wednesday, 18 March.

I am in self-isolation. How can I enrol in online learning?

Please contact the Academic Services team via email: dcoll-acadserv@deakin.edu.au with your full name and student ID.

I returned from Australia to my home country. Can I continue to study online?

Yes, as long as you are committed to attend online classes at the correct time (Melbourne time) and you have a stable internet connection and access to your Deakin College email account and study materials.

Where can I go for help?

Deakin College staff are still available online to help you with any questions you might have, including Reception, your teachers, counsellors, and others. Current students can also check the Student Hub for live online support session times.

If I would like to apply for a leave of absence, what is the process? Will it affect my student visa, as an international student?

Please contact the Student Services team via email: dcoll-studentservices@deakin.edu.au with your full name and student ID. If you are an international student, this will not affect your student visa.

I cannot access my Student Portal/Moodle from home, who should I contact?

Please contact our IT staff: tomasz.brett@deakin.edu.au or adam.hannan@deakin.edu.au with your full name, student ID and the issue you are facing.

Will final exams go ahead and will I have to take my exams online?

Exams are still scheduled to take place at the end of Trimester 1. We will notify you closer to the time regarding the format of your exams.

What kind of support services are provided to students who are self-isolating in Melbourne?

Deakin College staff are available online to help if you need assistance while self-isolating. Please visit our department contacts page to see who to contact. Current students can also check the Student Hub for live online support session times.

How long will Deakin College be teaching online? When can I return to campus?

Deakin College will be teaching online until Australian Government health advice allows us all to return to campus. We will notify you when this happens.

Is it true that treatment for COVID-19 is free of charge for international students in Australia?

All Bupa Overseas Student Health Cover (OSHC) customers will be covered for COVID-19 related claims, irrespective of the terms of your policy. If you have Overseas Student Health Cover with a provider other than BUPA, please check with your provider.

Will the Deakin College Student Learning Advisors be available to speak with students online?

Yes, our Student Learning Advisors are now taking sessions and appointments online. Visit the Student Portal to find out more.

Will the Deakin College Learning Mentors be available to speak with students online?

Yes, our Learning Mentor are now conducting Zoom group study sessions and taking appointment online. Visit the Student Portal to find out more.

How are the classes taught?

Classes are taught live online via Zoom. Zoom support can be found here. All study materials will be provided on Moodle.

What if I have a practical or lab component? How will the online learning accommodate for study activities in lab?

For all practical units, alternative assessments will be provided. The alternative assessments are supplied and endorsed by Deakin University. If unsure please contact the relevant Academic Coordinator or Unit Coordinator.

What should I do if I do not wish to continue studying online?

If you are an international student, you have the opportunity to study online from your home country and possibly reduce your study load if you feel you are not coping. You need to speak to your Academic Coordinator first to provide you with an individualised study plan. You are also expected to be committed to attend online classes in Australia time and have stable internet access to all your Deakin College emails and study materials.

If you are a domestic student, speak with your Academic Coordinator before making your decision. There may be ways we can support you to get through this trimester.

What happens if I fail my online unit/s?

If you fail a unit, you will need to repeat it in an upcoming trimester.

How can the hands-on aspects of the course can be done? e.g. Engineering or Health Sciences students

Mostly there will be alternative assessments for these practical tasks, for certain units, e.g. Anatomy, the teacher will demonstrate the practical element via Zoom and then request students to complete a task.

Where can I find help with my study skills and assignments?

The Deakin College Learning Advisors are available on Zoom for drop in sessions, you can also book one-to-one consults with the SLAs. Details can be found on the Student Hub.

Will Celebration of Completion be postponed?

If travel restrictions are still in place and social distancing is still required at the time of the Celebration of Completion, yes, we will postpone the event. We will contact you about how to arrange for your Graduation Certificate to be mailed to you.

Is there any support for international students who have lost their part-time jobs and/or struggling financially?

The Victorian Government is offering financial assistance through the International Student Emergency Relief Fund. To find out more about this assistance, and for further support, visit the Study Melbourne website.

Are there any social activities planned for this trimester?

We have a wide range of fun, informal, online social activities run by various staff and students planned this trimester. Starting Monday 30 March, we will offer virtual exercise and meditation options, chat groups, Mentor’s study sessions, food and drink get-togethers, film and game events, and yoga! Visit the Student Portal for more information.

I'm finding it hard to get motivated while studying online. What do you recommend I do?

We’re here to help! We recommend getting involved in some of the online social events and chatting to an Academic Learning Advisor about goal setting and planning a daily schedule. Visit the Student Portal to join one of our daily online social events, or visit the Student Portal to chat to an Academic Learning Advisor.

I've been personally affected by Covid-19 and need special consideration. What should I do?

You may be eligible for special consideration if circumstances beyond your control prevent you from undertaking or completing an assessment task at the scheduled time. Please read our Special Consideration Procedure (PDF) and contact the Academic Services team via email: dcoll-acadserv@deakin.edu.au with your full name and student ID if you have significant concerns.

I paid for OSHC but now I'm studying online in my home country. What do I do and can I get a refund for my OSHC?

If you purchased OSHC through Deakin College, you can change your OSHC start date to the date you arrive in Australia. This can happen before or after you arrive. The refund will be provided at the completion of your policy. The refund will be the amount calculated from the original policy start date to the date you entered the country (the new policy start date).

The change of start date can be done yourself directly by contacting Bupa, or you can request that Deakin College does this for you. You will need to provide supporting evidence such as a new visa grant notice or a record of movement from the Department of Home Affairs to show you have not entered Australia.

The best place to go for the last information on COVID-19 and OSHC is here: bupa.com.au/covid19-international

If you applied for your own OSHC with another provider, you will need to contact them directly to find out how to apply for a refund.

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